Frequently Asked Questions (FAQ)

FAQ2024-08-24T11:30:19+00:00

If you do not find what you are looking for on this page, please contact your responsible sales representative or contact us at info@reents-technologies.de or +49 (0) 40 56118-777.

Häufige Fragen und Antworten FAQ der Reents Technologies GmbH

About Reents Technologies GmbH

Why should I order from Reents Technologies GmbH?2024-08-23T12:08:07+00:00

Reents Technologies GmbH offers you more than just 3D printing solutions.
We offer you a partnership-based cooperation that focuses on your specific requirements.
With our deep understanding of industrial manufacturing processes and our experience in additive manufacturing, we deliver not only products, but complete solutions that make your projects more efficient and successful.
Our flexible and transparent way of working allows us to offer tailor-made solutions at competitive prices without compromising on quality.
Choose Reents Technologies GmbH if you need reliable, precise and innovative manufacturing solutions.

Which companies use the services of Reents Technologies GmbH?2024-08-23T12:08:13+00:00

Our services are used by a wide range of companies in the region and beyond.
This includes both small and medium-sized enterprises (SMEs) and larger industrial companies that rely on precise and reliable manufacturing solutions.
Companies from the fields of mechanical engineering, electrical engineering and plastics processing appreciate our expertise and the high quality of our 3D printing solutions.
Thanks to our flexible and customer-oriented way of working, we are a preferred partner for companies looking for innovative and cost-effective manufacturing solutions.

Which industries does Reents Technologies GmbH serve?2024-08-23T12:08:12+00:00

Reents Technologies GmbH serves a wide range of industries, including mechanical engineering, electrical engineering, automotive, medical technology and plastics processing.
Our tailor-made solutions are designed to meet the specific needs of each industry, whether through the production of high-precision prototypes, the production of small batches or the production of functional components.
We understand the unique challenges of each industry and offer tailor-made solutions that optimize your production processes.

Who is behind Reents Technologies GmbH?2024-08-23T12:08:10+00:00

Reents Technologies GmbH was founded by Riko Reents, an experienced engineer and entrepreneur with a strong background in electrical engineering.
Our team is made up of experts in CAD design, additive manufacturing, and industrial prototyping.
Together, we pursue the goal of realizing innovative and high-quality 3D printing solutions for our customers.
Our employees bring in-depth expertise and practical experience to the table to successfully implement every project.

What is Reents Technologies GmbH?2024-08-23T12:08:09+00:00

Reents Technologies GmbH is an innovative provider of industrial additive manufacturing and 3D printing solutions.
Since our founding in 2023, we have been helping companies implement complex projects efficiently and precisely.
We offer a comprehensive range of services, ranging from CAD development to prototyping and series production.
With state-of-the-art technologies and a deep understanding of industrial requirements, we enable tailor-made solutions that meet the highest quality standards.

Customers

How does Reents Technologies GmbH deal with complaints and complaints?2024-08-23T12:13:28+00:00

At Reents Technologies GmbH, we take complaints and complaints very seriously.
Our goal is to ensure that all our customers are completely satisfied with our products and services.
If you still have reason to complain, please contact us directly.
Our team will investigate your complaint promptly and will endeavour to find a quick and satisfactory solution.
Transparent communication and customer-oriented service are crucial for us to build long-term partnerships.

Can I also order a part from Reents Technologies GmbH if I do not represent a company?2024-08-23T12:13:02+00:00

Yes, Reents Technologies GmbH also offers its services to private customers.
You can order individual parts or prototypes from us, even if you do not represent a company.
Our team is available to discuss your individual requirements and develop tailor-made solutions for you.
Whether you are a company or an individual, we guarantee you the same high quality and excellent service.

Can Reents Technologies GmbH provide me with a non-disclosure agreement (NDA)?2024-08-23T12:12:31+00:00

Yes, Reents Technologies GmbH offers you the option of entering into a non-disclosure agreement (NDA) to protect your confidential information.
You can easily request an NDA through our dedicated request page: https://reents-technologies.de/geheimhaltungsvereinbarung.
We work closely with you to ensure that your information remains confidential throughout the project.

How does Reents Technologies GmbH protect the intellectual property of its customers?2024-08-23T12:11:55+00:00

The protection of our customers’ intellectual property is a top priority for Reents Technologies GmbH. We treat all data and information entrusted to us with the utmost care and discretion. Our internal processes and IT systems are designed to store your data securely and protect it from unauthorized access. In addition, all employees are committed to strict compliance with data protection and confidentiality guidelines.

Will the person I’m talking to speak my language?2024-08-23T12:11:20+00:00

Yes, at Reents Technologies GmbH you can rely on the person you are talking to to speak your language.
Our team communicates fluently in German and English to ensure that your requirements are understood clearly and concisely.
We attach great importance to effective and transparent communication in order to implement your projects smoothly and successfully.

Production capacities

Instant Quoting | Instant quote

What files can I upload for an instant quote?2024-08-24T11:36:31+00:00

For an instant quote, you can upload the following file formats:

  • STL (both binary and ASCII)
  • STEP
  • OBJ (including associated .mtl files)
  • ZIP (if multiple files or complex assemblies are to be uploaded)

These formats are the most common in the 3D printing industry and are fully supported by our estimating tool to provide you with a quote quickly and accurately.

How long do I have to wait for a quote?2024-08-24T11:34:58+00:00

With our instant 3D printing quote tool, you’ll receive a price immediately after uploading your file, which you can order directly from the webshop – without any waiting time. For larger or special orders as well as for prior testing of models, we ask you to make a direct contact request. In such cases, we will provide you with a tailor-made offer as soon as possible.

How does Instant Quoting work?2024-08-24T11:34:31+00:00

The uploaded files are analyzed by our specialized software, which calculates the selected material and the manufacturing costs. This information results in the final price, which you can view directly in our calculator and order via our webshop. For larger enquiries or special requirements, we ask you to submit them directly via the contact form or e-mail so that we can provide you with a detailed and precise offer. Even if special specifications are required, we are personally available to ensure that your project is implemented in the best possible way.

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